The productivity of employees that are currently working from home due to the coronavirus is what concerns businesses. These companies are seeking to monitor their conversations with clients and how they deal with them. Though there may be discussions on both company data protection and employee data privacy, both parties had to ensure that quality service is what clients get on the receiving end.
Here are some tips on how companies can monitor their employees’ communications even during the pandemic:
Document which Communication Platforms the Employees are Using
Firms should advise employees about the apps they may use while sending messages or making calls using their devices. Applications like WhatsApp and/or WeChat have archivers that can record conversations that keep employees from using the messaging apps in their work setting.
Increase Surveillance on Employee Communications
It is of high recommendation that companies increase their online presence in the work-from-home set-up by investing in surveillance apps that can check chats and calls made by employees to see if any compliance issues that need attention at the earliest possible time.
- Update Key Terms for eDiscovery and Communications Monitoring
Key terms and phrases also need to be updated regularly through call monitoring and SMS recording to avoid trading compliance issues. Employees being in the new working environment can affect how they say words in conversations. Re-assess the terms that they use to have a clear picture of the discussion.
Check out this infographic by Tele Message to learn more about effective communications monitoring.